Refund Policy
30 Day Money Back Period
We provide 30-day money-back guarantee on all Web Hosting, Reseller Hosting, and VPS Hosting packages with the following conditions:
- Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
- Refunds exclude setup fee (Shared/Reseller Hosting R120, VPS Hosting R300)
- Refunds do not include the cost of additional services purchased such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
- A written request must be submitted separately from the cancellation request within 31 days of cancellation.
- Refunds are sent within 31 days of receiving the refund request.
- Refunds are not granted to accounts closed for TOS or AUP violations.
Domain Registrations/Renewals
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.
Late Invoices
We do NOT provide extensions on invoices here at Mashjoy Web Hosting
All invoices should be paid on DUE DATE to avoid account suspension. Accounts not paid by the due date have a 3 day grace period before the account is terminated. These invoices are subjected to a 15% late fee that must be paid to reactivate the account.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Promotional Pricing
Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers. All packages will renew at the regular rate.
For the best possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.
Please review our Terms of Service:
https://www.mashjoy.com/terms-and-conditions/
And our Acceptable Use Policy:
https://www.mashjoy.com/acceptable-use-policy/
Last Updated: 05/05/21
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