/* ============================================
   AI Buttons
   ============================================ */

#btnAiSuggestion,
#generateAiSuggestion,
#generateAiSuggestionInitial {
  @include ai-button-base;
  @include ai-button-shimmer;
  @include ai-gradient($ai-primary, $ai-secondary);
  @include ai-shadow($ai-primary);
  color: $ai-white !important;
}

#btnAiSuggestion {
  height: 34px;
  line-height: 1.42857143;
  padding: 6px 12px;

  &:hover,
  &:focus,
  &:active {
    color: $ai-white !important;
  }
}

#generateAiSuggestion,
#generateAiSuggestionInitial {
  @include ai-gradient($ai-purple, $ai-purple-light);
  @include ai-shadow($ai-purple, 0.4);

  &:hover {
    @include ai-gradient($ai-purple-dark, $ai-purple);
    @include ai-shadow-hover($ai-purple, 0.6);
    color: $ai-white !important;
  }

  &:active,
  &:focus {
    color: $ai-white !important;
  }

  &:disabled {
    @include ai-gradient($ai-gray-disabled, #9ca3af);
    box-shadow: none;
    cursor: not-allowed;
    color: $ai-white !important;
  }
}

// Override for regenerate button - apply #insertpredef styles (btn-default)
#generateAiSuggestion.btn-regenerate {
  background-color: #fff !important;
  background-image: none !important;
  border: 1px solid #ccc !important;
  color: #333 !important;
  box-shadow: none !important;
  padding: 6px 12px;
  font-size: 14px;
  line-height: 1.42857143;
  border-radius: 4px;
  font-weight: normal;
  transition: all 0.2s ease;

  &:hover {
    background-color: #e6e6e6 !important;
    background-image: none !important;
    border-color: #adadad !important;
    color: #333 !important;
    box-shadow: none !important;
  }

  &:active,
  &:focus {
    background-color: #e6e6e6 !important;
    background-image: none !important;
    border-color: #adadad !important;
    color: #333 !important;
    box-shadow: inset 0 3px 5px rgba(0, 0, 0, 0.125) !important;
  }

  i {
    color: #333;
  }
}

.btn.btn-ai-suggestions-manage {
  @include ai-gradient($ai-primary, $ai-secondary);
  @include ai-shadow($ai-primary);
  color: $ai-white !important;

  &:hover,
  &:active,
  &:focus {
    @include ai-shadow-hover($ai-primary);
    color: $ai-white !important;
  }

  &.active {
    background: $ai-white;
    background-image: none;
    box-shadow: inset 0 3px 5px rgba(0, 0, 0, 0.2);
    transform: translateY(2px);
    border: 1px solid #ccc;
    color: #666 !important;

    &:hover {
      background: $ai-white;
      background-image: none;
      box-shadow: inset 0 3px 5px rgba(0, 0, 0, 0.2);
      color: #666 !important;
    }
  }
}

/* ============================================
   AI Panel Structure
   ============================================ */

.sanitization-content,
.sanitization-error {
  display: none;
}

.removed-data-item {
  display: inline-block;
  margin: 2px;
  padding: 3px 8px;
  background: #f0f0f0;
  border-radius: 3px;
  font-size: 0.9em;
}

#ticketReplyAiSuggestions {
  background: $ai-white;
  border: 1px solid #ddd;
  margin-top: 10px;
  display: none;
  position: relative;


  .ai-generate-button-container {
    display: flex;
    justify-content: flex-end;
    padding: 20px 0;
    margin-top: 10px;
  }

  .ai-loading-overlay {
    display: none;
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(255, 255, 255, 0.9);
    z-index: 1000;

    &.active {
      display: flex;
      align-items: center;
      justify-content: center;
    }

    .ai-loading-content {
      text-align: center;
      padding: 40px;
      background: $ai-white;
      border-radius: 8px;
      box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
      border: 2px solid $ai-blue-light;

      .spinner {
        display: inline-block;
        width: 50px;
        height: 50px;
        border: 4px solid $ai-blue-light;
        border-top: 4px solid $ai-primary;
        border-radius: 50%;
        animation: spinnerRotate 1s linear infinite;
        margin-bottom: 20px;
      }

      .ai-loading-text {
        color: $ai-primary;
        font-size: 18px;
        font-weight: 600;
        margin-bottom: 10px;
      }

      .ai-loading-subtitle {
        color: $ai-gray-text;
        font-size: 14px;
      }
    }
  }

  .ai-review-instructions {
    padding-bottom: 20px;
    margin-bottom: 20px;
    border-bottom: 1px solid #e0e0e0;

    .ai-review-title {
      font-size: 16px;
      font-weight: 500;
      margin-bottom: 8px;
    }

    .ai-review-description {
      color: $ai-text-secondary;
      font-size: 14px;
      margin: 0;
    }
  }

  .ai-section {
    margin-bottom: 20px;

    .section-header {
      display: flex;
      justify-content: space-between;
      align-items: center;
      margin-bottom: 15px;
      padding-bottom: 10px;
      border-bottom: 2px solid $ai-blue-light;

      .section-title {
        margin: 0;
        color: #1565c0;
        font-size: 14px;
        font-weight: 600;
        text-transform: uppercase;

        i {
          margin-right: 8px;
        }
      }

      .section-toggle {
        padding: 4px 8px;
        color: #6c757d;
        font-size: 14px;
        transition: all 0.2s ease;

        &:hover {
          color: #495057;
          background: #f8f9fa;
        }

        i {
          transition: transform 0.3s ease;
        }
      }
    }

    &.collapsed {
      .section-header {
        margin-bottom: 0;
        padding-bottom: 10px;
      }
    }
  }

  .ai-form-section {
    margin-bottom: 15px;

    label {
      font-weight: 600;
      color: #1565c0;
      font-size: 12px;
      text-transform: uppercase;
    }

    .form-control {
      @include ai-form-control;
    }

    textarea.form-control {
      resize: vertical;
    }
  }

  .ai-alert {
    margin-bottom: 15px;
    padding: 12px 16px;
    border-left: 4px solid;

    &.alert-success {
      @include ai-gradient($ai-success-light, #c3e6cb);
      border-color: $ai-success;
    }

    &.alert-danger {
      @include ai-gradient($ai-danger-light, #f5c6cb);
      border-color: $ai-danger;
    }
  }

  .ai-suggestion-preview {
    @include ai-gradient($ai-blue-light, $ai-white);
    border: 2px solid $ai-blue-border;
    border-radius: 6px;
    padding: 20px;
    margin-bottom: 20px;
    display: none;
    line-height: 1.6;
    white-space: pre-wrap;
  }

  .ai-pii-warning {
    @include ai-gradient($ai-warning-light, #ffeaa7);
    border: 2px solid #ffeaa7;
    border-left: 4px solid $ai-warning;
    border-radius: 6px;
    padding: 16px 20px;
    margin-bottom: 20px;
    color: #856404;

    strong {
      display: block;
      margin-bottom: 8px;
    }
  }

  .ai-hidden {
    display: none !important;
  }
}

/* ============================================
   Reply Thread
   ============================================ */

.reply-thread {
  background: $ai-white;
  border: 2px solid $ai-blue-light;
  border-radius: 6px;
  overflow: hidden;

  .reply-thread-header {
    @include ai-gradient($ai-gray-light, $ai-blue-light);
    border-bottom: 2px solid $ai-blue-light;
    padding: 12px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;

    h5 {
      margin: 0;
      color: #1565c0;
      font-size: 13px;
      font-weight: 600;
      text-transform: uppercase;
    }
  }

  .reply-message {
    border-bottom: 1px solid $ai-blue-light;

    &:last-child {
      border-bottom: none;
    }

    .reply-header {
      background: #fafbfc;
      padding: 10px 20px;
      display: flex;
      justify-content: space-between;
      align-items: center;
      border-bottom: 1px solid #eef1f4;
      gap: 15px;
    }

    .reply-meta {
      display: flex;
      align-items: center;
      gap: 8px;
      flex-shrink: 0;
    }

    .reply-preview {
      flex: 1;
      overflow: hidden;

      .reply-preview-text {
        color: #6c757d;
        font-size: 13px;
        font-style: italic;
        display: block;
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
      }
    }

    .reply-controls {
      flex-shrink: 0;
    }

    .reply-content {
      padding: 20px;
      background: $ai-white;
    }

    .reply-editor {
      border: 2px solid $ai-blue-border;
      border-radius: 6px;
      padding: 12px 16px;
      background: $ai-white;
      resize: vertical;

      &:focus {
        border-color: $ai-blue;
        box-shadow: 0 0 0 3px rgba($ai-blue, 0.1);
        outline: none;
      }
    }

    .reply-text {
      background: $ai-gray-light;
      border: 1px solid #dee2e6;
      border-radius: 4px;
      padding: 12px;
      min-height: 80px;

      &.sanitized {
        @include ai-gradient($ai-blue-light, $ai-white);
        border: 2px solid $ai-blue-border;
        color: #1565c0;
        font-weight: 500;
      }
    }

    &.staff-reply .reply-header {
      @include ai-gradient($ai-blue-light, $ai-white);
      border-left: 4px solid $ai-blue;
    }

    &.customer-reply .reply-header {
      @include ai-gradient(#f0fff0, $ai-white);
      border-left: 4px solid $ai-success;
    }
  }
}

/* ============================================
   AI Rating System Styles
   ============================================ */

/* AI Rating Container */
.ai-rating-container {
  background: $ai-white;
  border: 1px solid #dee2e6;
  border-radius: 6px;
  padding: 15px;
  margin-top: 15px;
  margin-bottom: 15px;
  box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
  animation: fadeInUp 0.3s ease-out;
}

.ai-rating-header {
  display: flex;
  align-items: center;
  margin-bottom: 15px;
  padding-bottom: 10px;
  border-bottom: 1px solid #dee2e6;

  i {
    color: $ai-primary;
    margin-right: 8px;
    font-size: 16px;
  }
}

.rating-title {
  font-weight: 600;
  color: #495057;
  font-size: 14px;
}

/* Rating Section */
.ai-rating-section {
  background: #f8f9fa;
  border: 1px solid #dee2e6;
  border-radius: 6px;
  padding: 12px 20px;
  margin: 5px 10px 5px;
  transition: all 0.3s ease;
  display: flex;
  align-items: center;
  gap: 15px;

  &:hover {
    background: #f1f3f5;
    border-color: #ced4da;
  }

  .ai-rating-label {
    color: #495057;
    font-size: 14px;
    font-weight: 600;
    margin: 0;
    display: flex;
    align-items: center;
    gap: 6px;
    white-space: nowrap;

    i {
      color: #6c757d;
      font-size: 14px;
    }
  }

  .ai-star-rating {
    display: flex;
    gap: 6px;
    align-items: center;

    .star {
      font-size: 18px;
      cursor: pointer;
      transition: all 0.25s ease;
      color: #9ca3af;
      text-shadow: 0 1px 3px rgba(0, 0, 0, 0.15);

      &:hover {
        color: #ffc107;
        transform: scale(1.1);
      }

      &.active {
        color: #ffc107;
        filter: drop-shadow(0 0 3px rgba(255, 193, 7, 0.4));
      }

      &.inactive {
        color: #9ca3af;
        opacity: 0.7;
      }

      &:focus {
        outline: 2px solid #ffc107;
        outline-offset: 4px;
        border-radius: 4px;
      }
    }

    &.submitted .star {
      pointer-events: none;
      cursor: default;

      &:hover {
        transform: none;
        text-shadow: 0 1px 3px rgba(0, 0, 0, 0.15);
      }
    }

    .rating-success {
      margin-left: 8px;
      font-size: 16px;
      color: #10b981;
      animation: fadeInScale 0.3s ease-out;
    }
  }

  textarea {
    border: 1px solid #e5e7eb;
    border-radius: 6px;
    padding: 10px;
    transition: all 0.2s ease;
    resize: none;

    &:focus {
      border-color: #a78bfa;
      box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.1);
      outline: none;
    }
  }
}

.rating-label {
  display: block;
  font-weight: 500;
  color: #495057;
  margin-bottom: 8px;
  font-size: 13px;
}

.ai-rating-value {
  font-size: 13px;
  color: #6c757d;
  font-weight: 500;
  margin-top: 5px;
}

/* Rating Actions */
.ai-rating-actions {
  margin-top: 15px;
  display: flex;
  gap: 8px;

  .btn {
    font-size: 12px;
    padding: 6px 12px;
    font-weight: 500;

    &:focus {
      box-shadow: 0 0 0 0.2rem rgba(0, 123, 255, 0.25);
    }
  }
}

/* Rating States */
.ai-rating-submitted,
.ai-rating-existing {
  text-align: center;
  padding: 15px;
}

.rating-success {
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 10px;
  color: #28a745;

  i {
    margin-right: 8px;
    font-size: 16px;
  }
}

.rating-header {
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 10px;
  color: $ai-primary;

  i {
    margin-right: 8px;
    font-size: 16px;
  }
}

.rating-label {
  font-weight: 600;
  font-size: 14px;
}

.submitted-rating,
.existing-rating {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
}

.rating-text {
  font-size: 13px;
  color: #6c757d;
  font-weight: 500;
}

.rating-feedback {
  margin-top: 10px;
  padding: 10px;
  background: #f8f9fa;
  border-left: 3px solid $ai-primary;
  font-style: italic;
  color: #495057;
  font-size: 13px;
  border-radius: 0 4px 4px 0;
}

/* Rating Alerts */
.ai-rating-alert {
  margin-bottom: 15px;
  font-size: 13px;
  padding: 10px 15px;

  .close {
    font-size: 18px;
    line-height: 1;
    color: inherit;
    opacity: 0.5;

    &:hover {
      opacity: 0.75;
    }
  }
}

/* Integration with Ticket Styles */
.leftcol .ai-rating-container {
  background: $ai-white;
  border: 1px solid #e1e5e9;
  margin-top: 10px;
  margin-bottom: 10px;
}

.staff .ai-rating-container {
  border-left: 3px solid $ai-primary;
}

/* Animations */
@keyframes fadeInUp {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes fadeInDown {
  from {
    opacity: 0;
    transform: translateY(-$ai-spacing-md);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes spinnerRotate {
  0% {
    transform: rotate(0deg);
  }
  100% {
    transform: rotate(360deg);
  }
}

@keyframes spinnerRotateReverse {
  0% {
    transform: rotate(0deg);
  }
  100% {
    transform: rotate(-360deg);
  }
}

@keyframes fadeInScale {
  from {
    opacity: 0;
    transform: scale(0.95);
  }
  to {
    opacity: 1;
    transform: scale(1);
  }
}

@keyframes shimmer {
  0% {
    background-position: 200% 0;
  }
  100% {
    background-position: 0 0;
  }
}

@keyframes gradientShift {
  0% {
    background-position: 0 50%;
  }
  100% {
    background-position: 100% 50%;
  }
}

@keyframes loadingDots {
  0% {
    content: '';
  }
  25% {
    content: '.';
  }
  50% {
    content: '..';
  }
  75% {
    content: '...';
  }
}

@keyframes sparkle {
  0%, 100% {
    transform: scale(1);
    opacity: 1;
  }
  50% {
    transform: scale(1.2);
    opacity: 0.8;
  }
}

@keyframes starPulse {
  0% {
    transform: scale(1);
  }
  50% {
    transform: scale(1.2);
  }
  100% {
    transform: scale(1);
  }
}

// Fix modal z-index to appear above backdrop
#aiConfirmModal {
  z-index: 1050 !important;

  &.modal {
    z-index: 1050 !important;
  }
}

.modal-backdrop {
  z-index: 1040 !important;
}


/* ============================================
   AI References Section
   ============================================ */

.ai-references-section {
  background: $ai-white;
  border: $ai-border-width-lg solid $ai-blue-light;
  border-radius: $ai-border-radius-lg;
  padding: $ai-spacing-xl;
  margin: $ai-spacing-xl 0;
  display: none;
  animation: fadeInUp $ai-transition-base;

  .references-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: $ai-spacing-lg;
    padding-bottom: $ai-spacing-md;
    border-bottom: $ai-border-width-lg solid $ai-blue-light;

    h5 {
      margin: 0;
      color: #1565c0;
      font-size: $ai-font-size-md;
      font-weight: $ai-font-weight-semibold;
      text-transform: uppercase;
      display: flex;
      align-items: center;
      gap: $ai-spacing-sm;

      i {
        color: $ai-blue;
        font-size: $ai-font-size-lg;
      }
    }

    .references-count {
      background: rgba($ai-blue, 0.1);
      color: #1565c0;
      padding: $ai-spacing-sm - 2px $ai-spacing-md;
      border-radius: $ai-border-radius-xl;
      font-size: $ai-font-size-sm;
      font-weight: $ai-font-weight-semibold;
      border: $ai-border-width solid rgba($ai-blue, 0.3);
    }
  }

  .references-body {
    .references-description {
      color: $ai-gray-text;
      font-size: $ai-font-size-base;
      margin-bottom: $ai-spacing-lg;
      line-height: 1.5;
    }

    .references-list {
      display: flex;
      flex-direction: column;
      gap: $ai-spacing-md;
    }

    .reference-item {
      display: flex;
      align-items: flex-start;
      gap: $ai-spacing-md;
      padding: $ai-spacing-md;
      background: $ai-gray-light;
      border-radius: $ai-border-radius;
      border: $ai-border-width solid transparent;
      transition: all $ai-transition-fast;

      i {
        color: $ai-blue;
        font-size: $ai-font-size-sm;
        margin-top: 2px;
        flex-shrink: 0;
      }

      a {
        color: $ai-blue-dark;
        text-decoration: none;
        font-size: $ai-font-size-base;
        font-weight: $ai-font-weight-medium;
        line-height: 1.4;
        flex: 1;
        word-break: break-word;

        &:hover {
          color: $ai-blue;
          text-decoration: underline;
        }

        &:visited {
          color: $ai-purple;
        }
      }

      &:hover {
        background: rgba($ai-blue-light, 0.3);
        border-color: $ai-blue-border;
        transform: translateX($ai-spacing-xs);
      }
    }

    .no-references {
      text-align: center;
      padding: $ai-spacing-xxl;
      background: rgba($ai-warning-light, 0.3);
      border-radius: $ai-border-radius-lg;
      border: $ai-border-width-lg dashed rgba($ai-warning, 0.3);

      i {
        color: $ai-warning;
        font-size: $ai-font-size-xl * 2;
        margin-bottom: $ai-spacing-lg;
        display: block;
      }

      p {
        color: $ai-gray-text;
        font-size: $ai-font-size-md;
        line-height: 1.6;
        max-width: 500px;
        margin: 0 auto;
      }
    }
  }
}

/* ============================================
   Modal Z-Index Fix
   ============================================ */

#aiConfirmModal {
  z-index: 1050 !important;

  &.modal {
    z-index: 1050 !important;
  }
}

.modal-backdrop {
  z-index: 1040 !important;
}

/* ============================================
   Tone and Length Controls
   ============================================ */

.ai-tone-length-controls {
  background: $ai-white;
  border: $ai-border-width-lg solid $ai-blue-light;
  border-radius: $ai-border-radius-lg;
  padding: $ai-spacing-xl;
  margin: 0 0 $ai-spacing-xl 0; // Changed margin to show at top
  box-shadow: 0 2px 8px rgba($ai-blue, 0.1);
  transition: all $ai-transition-base;

  &:hover {
    box-shadow: 0 4px 12px rgba($ai-blue, 0.15);
  }

  .controls-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: $ai-spacing-lg;
    padding-bottom: $ai-spacing-md;
    border-bottom: $ai-border-width-lg solid $ai-blue-light;

    h5 {
      margin: 0;
      color: #1565c0;
      font-size: $ai-font-size-md;
      font-weight: $ai-font-weight-semibold;
      display: flex;
      align-items: center;
      gap: $ai-spacing-sm;
      text-transform: uppercase;

      i {
        margin-right: $ai-spacing-sm;
      }
    }

    .regenerations-info {
      background: rgba($ai-blue, 0.1);
      color: #1565c0;
      padding: $ai-spacing-sm - 2px $ai-spacing-md + 2px;
      border-radius: $ai-border-radius-xl;
      font-size: $ai-font-size-sm;
      font-weight: $ai-font-weight-semibold;
      border: $ai-border-width solid rgba($ai-blue, 0.3);
    }
  }

  .controls-body {
    display: grid;
    grid-template-columns: 1fr 1fr auto;
    gap: $ai-spacing-lg;
    align-items: end;

    @media (max-width: 768px) {
      grid-template-columns: 1fr;
    }
  }

  .control-group {
    display: flex;
    flex-direction: column;
    gap: $ai-spacing-sm;

    label {
      font-weight: $ai-font-weight-semibold;
      color: #1565c0;
      font-size: $ai-font-size-sm;
      display: flex;
      align-items: center;
      gap: $ai-spacing-sm - 2px;
      text-transform: uppercase;
      margin-bottom: 0;

      i {
        margin-right: $ai-spacing-sm;
      }
    }

    select.form-control {
      @include ai-form-control;
      cursor: pointer;
      height: auto;
      min-height: 38px;

      &:hover {
        border-color: $ai-blue;
        background-color: #f3f9ff;
      }
    }

    &.regenerate-group {
      label {
        visibility: hidden;
        height: 20px;
      }

      .btn-regenerate {
        padding: 12px 20px;
        font-size: 14px;
        font-weight: 600;
        border: 1px solid #dee2e6;
        background: #f8f9fa;
        color: #495057;
        transition: all 0.3s ease;
        white-space: nowrap;
        border-radius: 6px;

        &:hover {
          background: #f1f3f5;
          border-color: #ced4da;
          color: #495057;
        }

        &:active {
          background: #e9ecef;
        }

        i {
          margin-right: 6px;
          color: #6c757d;
        }
      }
    }
  }
}

/* ============================================
   Collapsible References Section
   ============================================ */

.ai-collapsible-section {
  background: $ai-white;
  border: 2px solid $ai-blue-light;
  border-radius: 6px;
  margin-bottom: 20px;
  overflow: hidden;

  .collapsible-header {
    @include ai-gradient($ai-gray-light, $ai-blue-light);
    padding: 12px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    cursor: pointer;
    transition: all 0.2s ease;

    &:hover {
      background: darken($ai-blue-light, 5%);
    }

    h5 {
      margin: 0;
      color: #1565c0;
      font-size: 13px;
      font-weight: 600;
      text-transform: uppercase;

      i {
        margin-right: 8px;
      }
    }

    .toggle-icon {
      transition: transform 0.3s ease;
      color: #1565c0;
    }

    &[aria-expanded="true"] .toggle-icon {
      transform: rotate(180deg);
    }
  }

  .references-body {
    padding: 20px;
    background: $ai-white;
  }
}


/* ============================================
   Response Ready Notice
   ============================================ */

.ai-response-ready-notice {
  padding: 12px 20px;
  margin-bottom: 15px;
  background-color: #d4edda;
  border: 1px solid #c3e6cb;
  border-radius: 4px;
  color: #155724;
  font-size: 14px;
  font-weight: 500;

  i {
    margin-right: 8px;
  }
}


/* ============================================
   Modal Z-Index Fix
   ============================================ */

#aiConfirmModal {
  z-index: 1050 !important;

  &.modal {
    z-index: 1050 !important;
  }

  textarea {
    resize: vertical;
  }
}

.modal-backdrop {
  z-index: 1040 !important;
}